Terms & Privacy Policy

Terms

Effective Date: January 2025

Below are the Terms of Service (“Terms”) governing your access to and use of this website and any related products or services (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms, all applicable laws, and regulations. If you do not accept these Terms, please discontinue use of our Services immediately.

1. Terms of Use

The Services are provided by Magency Social Media Agency (“Magency”). By accessing this website, you acknowledge that you are responsible for compliance with all applicable local laws. The materials on this website are protected by applicable copyright and trademark legislation.

2. Use License

Magency grants you a temporary license to download one copy of the materials (information or software) on its website solely for personal, non-commercial, transitory viewing. This license does not transfer title, and you may not:

Modify or copy the materials;
Use the materials for any commercial purpose or for any public display (commercial or non-commercial);
Attempt to decompile or reverse engineer any software found on Magency’s website;
Remove any copyright or other proprietary notations from the materials; or
Transfer the materials to another individual or “mirror” the materials on any other server.

This license will automatically terminate if you breach any of these restrictions, and Magency may end it at any time. Upon termination, you must destroy any downloaded materials in your possession, whether in electronic or printed form.

3. Strict Prohibition of Commercial Use

Magency’s Services are intended exclusively for personal, non-commercial use. Commercial utilization of our products or services is strictly forbidden. To ensure compliance with relevant laws and protect our users, we enforce the following:

You agree not to use our products or services for any commercial purpose, including but not limited to:

Advertising or promoting any business, product, or service;
Generating income or revenue;
Securing any commercial advantage;
Influencing prospective clients or partners.

You shall not employ any social media metrics obtained through our Services (followers, likes, views, comments, etc.) to convey influence or importance in any commercial context.
You acknowledge that using artificially enhanced social media metrics for commercial ends may be deemed unfair or deceptive under applicable laws.
If you are a business entity or acting on behalf of one, you are expressly prohibited from using our Services.
Magency reserves the right to immediately terminate service to any user found violating this provision or any applicable regulations related to commercial misuse of social media metrics.
It is each user’s responsibility to ensure their use of our Services does not breach any relevant laws or regulations, including those governing deceptive or unfair commercial practices.

By utilizing our Services, you affirm that you understand and agree to these restrictions, and that your use will be purely personal, not commercial.

4. Disclaimer

All materials on Magency’s website are provided on an “as is” basis. Magency makes no express or implied warranties and hereby disclaims all other warranties, including (but not limited to) implied warranties of merchantability, fitness for a particular purpose, and non-infringement of intellectual property or other rights. Magency does not warrant the accuracy, likely results, or reliability of the materials on its website or any sites linked to it.

5. Limitations

In no event shall Magency or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or business interruption) arising from the inability to use the materials on Magency’s website, even if Magency or an authorized representative has been informed verbally or in writing of the possibility of such damages. Some jurisdictions do not allow limitations on implied warranties or liabilities for incidental or consequential damages, so these limitations may not apply to you.

6. Billing

Payments on Magency are securely processed via a verified payment gateway. No sensitive financial information is collected on our website. All payments utilize 256-bit SSL encryption. By purchasing our Services, you confirm that you understand the nature of your purchase and will not initiate fraudulent disputes with your card issuer. You also confirm you have authorization to use the chosen payment method. Should a fraudulent dispute or chargeback be attempted, Magency reserves the right to reverse any delivered followers or likes, terminate the associated account, and/or permanently ban your IP address. We will also provide all supporting evidence to the relevant financial institution. Please contact our support team before initiating any chargeback, dispute, or payment reversal to allow us an opportunity to address and resolve your concerns.

7. Revisions and Errata

Materials on Magency’s website may contain technical, typographical, or photographic errors. Magency does not guarantee that the materials on its website are accurate, current, or complete. Magency may make updates to these materials without notice but does not commit to keeping them up to date.

8. Links

Magency has not reviewed every external site linked to its website and is not responsible for the contents of any such linked site. The inclusion of a link does not imply endorsement by Magency. Use of any linked website is at the user’s own discretion and risk.

9. Site Terms of Use Modifications

Magency may revise these Terms at any time without notice. By using this website, you agree to be bound by the current version of these Terms of Service.

10. Governing Law

Any claim related to Magency’s website shall be governed by the laws of Bulgaria, without regard to its conflict of law provisions. These Terms represent the complete agreement concerning the use of our website.

11. Support

We aim to provide you with exceptional support. For sales or technical inquiries, please email us at support[at]magency[dot]com. We will do our best to answer any questions you may have.

12. Service

Magency is not affiliated with Instagram, Facebook (Meta), or any third-party Instagram partner in any way.
You are solely responsible for complying with Instagram’s rules and any local laws that apply to you. You use Magency at your own risk.
Magency is not liable for any consequences of actions taken through your account. If your Instagram profile is banned for any reason, we assume no responsibility.
We require your Instagram username only to retrieve the necessary information through the Instagram API. We do not store, distribute, or disclose your username to any third parties.
We strive to deliver followers, likes, or views as promised. If your purchase is not fulfilled as expected, please contact our support team so we can address any shortfalls.
We cannot guarantee uninterrupted or error-free service at all times.
It is the user’s responsibility to keep their Instagram account public (without changing their username) during the use of Magency’s service. If your account is set to private, we will not reimburse or compensate for any service downtime.
By purchasing from Magency, you confirm understanding of these terms and agree not to file fraudulent disputes via your payment method. Any chargeback will lead to a permanent ban and removal of any services previously delivered.
We reserve the right to modify, suspend, or discontinue any part of our service or its content without notice or liability.
It is your obligation to check if these Terms have changed.

13. Refunds

General Policy

If you are dissatisfied with Magency’s Instagram followers, likes, views, or comments services, you may request a full refund within 30 calendar days of the initial purchase. To initiate a refund, please contact our support team at support[at]magency[dot]com.

Exclusions

Refunds do not apply to:

Free credits or promotional services;
Services that have been completed and verified;
Accounts found in violation of our Terms of Service.

Process

To request a refund, contact our support team with your order number and a detailed explanation.
We will review your request and respond within 3-5 business days with an approval or denial.
Approved refunds will be issued to the original payment method within approximately 7-10 business days, subject to the processing times of your financial institution.

Right to Deny Refund

Magency reserves the right to deny any refund request for the following reasons:

Attempted misuse or exploitation of the refund policy;
Repeated refund requests by the same user for multiple Services;
Non-adherence to our Terms of Service.

Service-Specific Guidelines

If the ordered likes, followers, views, or comments have been delivered and verified, they are not eligible for a refund. Should you encounter any delivery or quality issues, please contact our support team promptly and prior to the 30-day window closing.

Inquiries

All questions regarding this Refund Policy should be directed to support[at]magency[dot]com. By purchasing from Magency, you accept this Refund Policy in full. Magency reserves the right to revise or update this policy at any time without prior notification.

Thank you for choosing Magency. If you have any questions about these Terms, please reach out to our support team. Your continued use of our Services signifies your agreement to these Terms and any subsequent modifications.

Privacy Policy

Last Updated: January 2025

Magency Social Media Agency (“Magency,” “we,” “us,” or “our”) values your trust and is committed to safeguarding your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website and use our related products or services (collectively, the “Services”).

By using our Services, you agree to the collection, use, and disclosure of information in accordance with this Privacy Policy. If you do not agree with any term herein, please discontinue your use of our Services immediately.

1. Scope of the Policy

This Privacy Policy applies to all personal information collected through the use of our Services, including information collected via our website at [www.magencystore.com] (the “Site”) and any other websites, subdomains, and services controlled by Magency Social Media Agency that reference this Privacy Policy. This Policy does not apply to any third-party services, applications, or websites linked or integrated with our Site. We encourage you to review the privacy practices of such third parties to understand how they collect and use your information.

2. Information We Collect

We collect various types of information to provide and improve our Services. The information we collect may include:

2.1 Personal Data

Contact Information: Your name, email address, phone number, postal address, or other details that you provide when you communicate with us or register for our Services.
Account Credentials: Usernames or login details if you create an account or purchase Services through our Site.
Payment Information: We may collect billing and payment details (e.g., credit card information) when you make purchases. However, we typically rely on third-party payment processors and do not store full credit card details on our own servers.

2.2 Usage Data

Log Information: We automatically collect certain information when you visit our Site, such as your IP address, browser type, device information, referral URLs, pages viewed, and the dates/times of your visits.
Analytics Data: We use analytics tools (e.g., Google Analytics) to gather data about how visitors interact with our Site, such as pages viewed, time spent on pages, clicks, and navigation paths. This information helps us optimize the user experience.

2.3 Cookies and Similar Technologies

Cookies: We use cookies, web beacons, and other tracking technologies to enhance user experiences, remember user preferences, and measure the effectiveness of our marketing campaigns. You can set your browser to refuse cookies, but some parts of our Site may not function properly if you do so.

2.4 Information from Third Parties

Social Media Platforms: If you interact with us through social media (e.g., signing in via social platforms or using social media widgets on our Site), we may receive certain profile information from those third parties, subject to your privacy settings.
Service Providers and Partners: We may collect information about you from our business partners, payment processors, or marketing affiliates, as required to deliver and improve our Services.

3. How We Use Your Information

We use the collected information for various legitimate business purposes, including:

Provision of Services: To process transactions, facilitate customer support, maintain user accounts, and communicate necessary updates regarding our Services.
Site Administration and Improvement: To analyze usage trends, improve our Site’s design and functionality, and customize user experiences.
Marketing and Communications: To send you promotional emails, newsletters, or special offers that may interest you. You can opt out of marketing communications at any time by following the unsubscribe instructions provided in the communication or contacting us directly.
Customer Support: To address inquiries, handle complaints, or provide technical support.
Legal and Security Purposes: To enforce our Terms of Service, prevent fraud, protect our users and business against illegal or harmful activities, and comply with legal obligations.

4. Legal Bases for Processing (Where Applicable)

Depending on your location, our processing of your personal information may be governed by certain legal bases under applicable data protection laws (e.g., GDPR). These bases may include:

Consent: When you have given your explicit consent for us to process your personal data.
Contractual Necessity: When processing is necessary to fulfill a contract with you or to take steps at your request prior to entering into a contract.
Legitimate Interests: When processing is necessary for our legitimate business interests, such as improving the Site’s functionality or preventing fraud, provided such interests are not overridden by your privacy rights.
Legal Obligation: When we must comply with a legal or regulatory requirement.

5. How We Share Your Information

We may share your personal information with third parties for the following reasons:

Service Providers: We employ third-party companies and individuals to facilitate our Services (e.g., hosting providers, payment processors, analytics providers). These third parties have access to your personal information only to perform tasks on our behalf and are obligated not to disclose or use it for other purposes.
Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction, subject to confidentiality and in accordance with applicable laws.
Legal Compliance: We may disclose your information to government authorities or other third parties if required by law or if we believe disclosure is necessary to protect our rights, comply with legal obligations, or safeguard the rights, property, or safety of our users and others.
With Your Consent: We will share your information with other third parties if you give us your explicit consent to do so.

6. International Data Transfers

We may transfer your personal information to, and store it at, destinations outside your country of residence, including countries that may have different data protection laws. In such cases, we ensure appropriate safeguards (such as standard contractual clauses) are in place to protect your information, in accordance with applicable data protection laws.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, accounting, or reporting obligations, resolve disputes, and enforce our agreements. We will delete or de-identify personal data that is no longer required.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

Access: Request a copy of the personal data we hold about you.
Rectify: Ask us to correct or update inaccurate or incomplete information.
Erase: Request erasure of your data, subject to certain limitations.
Restrict Processing: Ask us to limit how we process your personal data in certain circumstances.
Object: Object to our processing of your personal data when it is based on legitimate interests, or for direct marketing purposes.
Withdraw Consent: Where processing is based on consent, you can withdraw that consent at any time without affecting the lawfulness of processing before the withdrawal.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request in accordance with applicable data protection laws.

9. Data Security

We take reasonable steps to secure your personal information from accidental loss and unauthorized access, use, alteration, or disclosure. However, the transmission of information via the internet is not completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

10. Children’s Privacy

Our Services are not directed at individuals under the age of 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information without parental or guardian consent, please contact us so we can take appropriate steps to remove such data.

11. Third-Party Websites and Services

Our Site may include links to third-party websites or services that are not operated or controlled by Magency. This Privacy Policy does not apply to those third parties. We recommend reviewing the privacy policies and practices of any third-party websites or services you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make significant changes, we will notify you by posting the updated Privacy Policy on our Site and revising the “Last Updated” date. Your continued use of our Services after the posting of changes constitutes your acceptance of such changes.

13. Contact Us

If you have any questions about this Privacy Policy, your personal information, or our data protection practices, please contact us at:

Magency Social Media Agency

[Address Line if applicable]

Email: support[at]magency[dot]com

Website: [www.magencystore.com]

We value your privacy and appreciate the opportunity to serve you. Thank you for trusting Magency with your personal information.